Privacy Policy
Effective Date: 1st January 2025
At Ed’s Heating Cooling Plumbing Electric, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, as well as how we comply with legal and regulatory requirements for our 10DLC messaging services.
Data Protection
We respect your privacy and want to assure you that your personal information will not be sold, rented, or shared with third parties for marketing purposes. While we may share information as necessary for business operations (e.g., with service providers or contractors who assist us in delivering services), we will not sell or distribute your data to third parties.
All data is handled in accordance with industry-standard security measures to ensure that your personal information is protected against unauthorized access, alteration, or disclosure.
Opt-Out Instructions
You have the right to opt out of receiving text messages from us at any time. To unsubscribe from future messages, you can:
- Reply STOP to any text message you receive from us.
- Contact us directly by emailing customercare@edsheatingandcooling.com or calling 9378892928 .
Once you opt out, we will immediately stop sending you marketing messages. You may continue to receive essential communications related to your appointments or service updates.
Data Collection and Usage
We collect the following types of personal information to provide our services and improve your experience:
- Contact information, such as your phone number and email address.
- Service-related information, such as appointment details and service history.
- Preferences or feedback regarding our services.
We use this information to:
- Send appointment reminders and confirmations.
- Communicate essential service updates or changes.
- Send promotional offers or other marketing messages (if you have opted in).
- Improve our services based on customer feedback.
We do not sell, rent, or trade your personal information to any third parties. We may, however, share data with third-party service providers who assist us in delivering services, but these providers are contractually obligated to keep your information confidential and use it only for the purpose of providing services on our behalf.
How to Contact Us
If you have any questions or concerns regarding our privacy practices, or if you would like to opt-out of our messaging campaigns, please contact us at:
Email: customercare@edsheatingandcooling.com
Phone: 937-889-2928
